Sales Supervisor

Supervise and manage daily sales floor operations, ensuring efficient workflow and optimal customer service delivery

Lead, train and motivate sales staff to achieve individual and team sales targets

Monitor sales performance metrics and implement strategies to improve results and customer engagement

Provide guidance and coaching to team members on product knowledge, sales techniques and customer service excellence

Handle customer inquiries, complaints and escalations with professionalism and efficiency

Maintain visual merchandising standards and ensure product displays are attractive and well-organised

Conduct regular inventory checks and ensure accurate stock management

Schedule staff shifts and manage attendance to maintain adequate store coverage

Report on sales performance, team productivity and operational metrics to senior management

Ensure compliance with company policies, procedures and retail standards

Proven experience as a Sales Supervisor or similar supervisory role in retail environment

Strong leadership skills with the ability to motivate and develop team members

Excellent communication and interpersonal abilities

Demonstrated ability to meet and exceed sales targets

Sound knowledge of retail operations, merchandising and customer service best practices

Proficiency in point-of-sale systems and retail management software

Ability to work under pressure and manage multiple priorities simultaneously

Problem-solving mindset with strong decision-making capabilities

High attention to detail and organisational skills

Fluency in Indonesian and basic English proficiency preferred