Reservations for the next day must be re-checked by the Reservation Officer not later then 16:00

one day before arrival, and ensure the following:

2.

Obtains guest name, records caller’s name and phone number.

3.

Ensures if client is a returning guest or not.

4.

Checks arrival date & number of nights.

5.

Checks room type (smoking or non-smoking) and special requests (linked to guest profile).

6.

Checks number of guests, adults and children (if applicable).

7.

Checks market segment & room rate.

8.

Checks flight details and arrival time (if applicable).

9.

Checks method of payment and/or “guaranteed method”.

10. Checks that guests are informed of the hotel’s cancellation policy prior to arrival.

11. Checks reservation/confirmation number. Copy of confirmation must be sent to a guest via fax,

mail or e-mail prior to guest arrival and according to the Hotel’s/Resort’s policy.

12. Checks that reservations through agencies are acknowledged and confirmed and that

transportations are organized.

13. Checks that additional services have been offered such as transportations, pre-ordered private

mini-bar requests, transportation spa treatment bookings or F&B reservations.

14. Expected arrival reservations are handed to Front Office Management at the end of the day

(depending on operation).