Responsibilities

• Talk to staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems, implement new technology or resolve issues.
• Provide support, including procedural documentation and relevant reports.
• Support new technology implementation.
• Provided guidance regarding data sources, product development, and problem-solving.
• Testing test scenarios, and test cases, coordinating for SIT/UAT, providing SIT/UAT Support, and resolving functional and technical issues.

Requirements

• Bachelor's Degree Graduate in Engineering (Computer, Electrical Industrial), Computer Science, Information Technology or equivalent.
• Having a minimum of 1 year experience in IT Application Support.
• Can join immediately will be more prioritized.
• Technical knowledge of Java and PL/SQL is a MUST.
• Have knowledge of Oracle Database and any other computer software.
• Excellent interpersonal, written, and oral communication skills in Bahasa Indonesia. English knowledge is a plus point.
• Willing to work in shifts is a must.
• Must possess a strong will towards identifying, analyzing, and closing problems raised in the software.
• Excellent listening and questioning skills, combined with the ability to interact confidently, and a professional and friendly attitude with clients/customers to establish what the problem is and explain the solution over the phone or face-to-face.
• Must possess and be able to demonstrate strong influencing and closing skills.
• Previous experience in Core Banking Support is a plus.