Responsible to lead catering operations in a high-volume, fast-paced environment, applying international best practices from cruise ship or large-scale hospitality operations; to ensure compliance with modern food safety and quality frameworks, including HACCP, ISO 9000/22000, and other relevant international standards; to develop and coach teams in leadership, delegation, and time management to deliver consistent service excellence.
Build a strong supervisory and line-staff culture through delegation of responsibility, time management coaching, and team building: Act as a role model by fostering accountability, problem-solving, and ownership across the catering team; Lead ongoing leadership development sessions to strengthen managerial pipeline within Catering.
Ensure strict adherence to HACCP protocols and facilitate periodic training refreshers for staff.
Implement ISO 9000/22000 quality management principles within catering workflows, linking food production to international certification standards.
Benchmark service delivery against international cruise ship / high-volume hospitality standards to drive continuous improvement.
Ensure the Catering process is in line with the Standard Operation Procedure (SOP)
Check and regularly validate the business process done by the business partner, to ensure the result meet the company standard expectation.
Ensure the Menu plan in line with the plan of the row material to be prepared.
Monitor and control the workflow process started from row supply, receiving the row material, storing, material preparation, cooking, packing, delivering, and servicing.
Monitor and control the cleanliness of Kitchen in Daily.
Work with business partner and build communication with departments for monitoring the satisfaction on service related to catering.
Monitor, control and the dropping point to ensure the dropping point is meet with Hygiene standard.
Monitor and control the cleanliness of Mess Hall including the supporting facilities around the mess hall
Do plan of improvement base on analysis and evaluation of the Catering operation.
Doing a daily, weekly, and monthly inspections and make the report based on inspections for improvement quality of services.
Persyaratan Khusus
Bachelor degree in Hospitality Management, Business Administration, or a related field.
At least 15 years of experience in managing catering services as Catering/ Food & Beverages Manager; Has extensive applying international best practices from high level Cruise ship or Hotel or large-scale hospitality operations; Working experience in the remote mining industry as additional consideration.
Proven experience in managing large-scale catering operations, including menu planning, food procurement, preparation, and service delivery
Strong project management skills, including budget management, cost control, and forecasting.
Have a knowledge of Catering scope of work and food scope details; Have a knowledge about the operation of kitchen Equipment’s and capable to analyses the catering work process for improvement.
Strong leadership and organizational, scheduling & time management skills; Experience in managing and leading a diverse team of employees; Problem detection and resolution skills essential.
Excellent communication skills in English both verbal and written and computer literate.