Customer Service

About the Role:

We are looking for a dedicated and proactive Customer Service professional to join our team, with a strong focus on supporting peak seasons like Ramadhan. As the main point of contact for customers across various platforms, you will handle inquiries, resolve complaints, and process orders to ensure a smooth and positive customer experience. You will work closely with internal teams to address order and shipping issues, playing a key role in maintaining customer satisfaction and loyalty. By delivering timely, accurate information about our products and services, you will represent the face of our company and contribute to its success.

Responsibilities:

• Respond to customer inquiries promptly and professionally.
• Handle product issues, returns, and exchanges.
• Manage and track orders, ensuring timely delivery.
• Collaborate with the logistics team to resolve shipping issues.
• Maintain accurate records of customer interactions.
• Monitor and respond to customer reviews and feedback.
• Provide product and policy information.
• Continuously improve service procedures based on feedback.

Qualifications:

• Male/Female, max age 27.
• Bachelor’s Degree in any field (fresh graduates welcome).
• Willing to work 24-hour shifts, including weekends and holidays (fixed schedule).
• Good communication skills; able to handle difficult situations professionally.
• Quick and accurate typing; basic computer skills.
• Strong problem-solving skills and attention to detail.
• Capable of working independently and as part of a team.
• Basic proficiency in English; additional languages a plus.
• High empathy and commitment to customer satisfaction.