PT Wiralab Analitika Solusindo is hiring a full-time Customer Support Engineer for our Jakarta location. As a Customer Support Engineer, you will provide technical support to customers of Chromatography and Mass Spectrometry instruments and related software by actively troubleshooting over the phone and e-mail. You will also conduct on-site repair and maintenance of instruments, including:
Delivering services to customers effectively and on time
Monitoring and maintaining equipment or machinery performance
Walking customers through how equipment works including how to use it safely
Explaining new features and suggesting upgrades to customers
Participating in ongoing training to keep up to date with the latest developments of equipment
Providing clear customer feedback
Job Location: Semarang, Surabaya
Qualifications
At least vocational high school in Chemical Analyst or Degree in Electrical Engineering
Familiar and experienced with HPLC, GC/GCMS, AAS, ICP-OES, ICP-MS, LCMS, IC
Minimum of 2 years of experience in a related technical field
Excellent communication and interpersonal skills as well as problem-solving and analytical thinking abilities
Experience in maintaining, repairing, and troubleshooting analytical instruments, with a strong emphasis on Chromatography and Mass Spectrometry instruments
Ability to work independently and as part of a team, and to manage priorities in a dynamic environment
Customer-focused mindset and passion for delivering excellent service to customers
Has valid driving license (SIM A/C) and willing to travel
Fluent in English
