📍 South of Jakarta, area Sudirman
For MyWave Brand (under PT. MyVenus Network Indonesia management)
Key Responsibilities:
Customer Inquiry Handling & Conversion
Handle incoming inquiries from:
Instagram (English account & Indonesian account)
TikTok (English & Indonesian)
WhatsApp (single account connected to all platforms)
Respond to customer inquiries as quickly as possible with a polite, warm, and reassuring tone.
Guide customers through the full flow:
Inquiry → Information → Consultation → Reservation → Payment
Answer questions using FAQ, prepared scripts, and clinic guidelines, while personalizing responses based on patient needs.
Follow up consistently with interested leads to maximize conversion.
Multilingual Communication (Critical Role)
Communicate clearly and accurately with:
English-speaking patients
Indonesian-speaking patients
Korean clinics and coordinators
Translate and explain patient requests, concerns, and expectations into Korean accurately (no misinterpretation).
Ensure clinics fully understand What the patient wants:
Patient priorities (natural look, budget limits, recovery concerns, etc.)
Any fears or special requests
This role requires Korean speaking ability, not just reading.
Treatment Knowledge & Learning Ability
Learn and understand:
Plastic surgery procedures
Dermatology treatments
Medical and clinical terminology
Be willing to continuously study:
Procedure names
Basic risks and recovery timelines
Differences between treatment options
Ask questions internally when unsure rather than guessing.
Social Media & KOL Outreach (Initial Phase)
In the early stage, assist with KOL / influencer outreach, including:
Sending DMs to influencers
Introducing the brand and procedures
Coordinating basic collaboration inquiries
Work closely with the Marketing Team to support exposure and lead generation
Internal Coordination & Reporting
Update customer status and consultation notes in CRM / Notion.
Track:
Inquiry status
Consultation outcomes
Payment confirmations
Coordinate closely with: Korea HQ, Marketing Team, Operations Team
Handle no-show cases and provide feedback to improve Customer Experience (CX).
Requirements (Mandatory):
Language Proficiency (Very Important)
English: Fluent (spoken & written) min. IELTS 6.5+
Korean: Conversational to business-level speaking required. Min:
TOPIK Level 3–4+ (preferred)
KIIP completion (if available)
or proven professional working experience communicating with Korean clients/companies
Communication & Personality
Kind, calm, and patient with customers.
Able to handle anxious, repetitive, or sensitive questions professionally.
Strong sense of urgency — understands the importance of fast replies.
Polite, respectful, and service-minded.
Work Skills Experience in:
WhatsApp-based customer service
Instagram DM / TikTok inquiry handling
Fast, clear, and accurate typing skills.
Highly organized and detail-oriented.
Comfortable working with:
CRM systems, Notion, Slack (or similar tools)
Preferred Qualifications:
Experience in Medical tourism, Hospital / clinic customer service, Aesthetic or healthcare-related industries
Familiar with KPI-based performance systems, including:
Conversion rate
Response time
Lead follow-up efficiency
Prior experience handling international patients is a strong plus.
Key Performance Indicators (KPIs)
Response time < 5 menit
Conversion konsultasi → reservasi ≥ 10%
Reservasi → kunjungan ≥ 70%
Target revenue per klinik ditetapkan bulanan
