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About the role
Service Delivery Supervisor (Documentation Supervisor) is instrumental in ensuring that Service Delivery tasks (Documentation Export & Import, Manifest) are completed efficiently to meet customer requirements and adhere strictly to Group processes and local legal requirements.
Key responsibilities
Deliver excellent incident (case) management as per Service Level commitment
Managing the team day to day to meet KPIs
Conduct regular Reviews with internals departments (GBS, Sales, Lines, Operations, Finance) to deliver any improvement or address any risk
Engage with internal departments (GBS, Sales, Lines, Operations, Finance) for better resolution time & process
Effective management and escalation of unresolved customer technical problems
Motivate and develop your team to provide the best service
Reporting daily, weekly, monthly
About you
Strong knowledge in Shipping Industry (minimum 5 years of experience)
Management Skills
Commitment in delivering the Unbeatable Customer Experience
Must be able to prioritize work effectively and manage time efficiently
Great communication skills
Analytical & Reporting aptitude (Data, Qliksense)
Karirhub
