Responsibilities:

• Responsible with individual and team work.
• Responsible for the entire journey of Premier Guest.
• Monitoring client feedback in each business unit.
• Monitor and manage new client data proactively in collaboration with related departments.
• Making reports, analyzing and making improvement plans for complaints submitted by clients.
• Ensuring preventive action from all clients.
• Monitor regularly both online and offline regarding client complaints or negative feedback.
• Bridging communication between client expectations and company policy standards.
• Monitor all operational activities that impact client experience.
• Monitoring and ensuring all client interactions through social media.