The Sales – Gravure Ink is responsible for developing new business opportunities, maintaining strong relationships with existing customers, and achieving sales targets for gravure printing inks. This role involves identifying customer needs, promoting company products, coordinating technical support with the After Sales and R&D teams, and ensuring high customer satisfaction through effective communication and professional sales service.
Key Responsibilities (Sales)
I. Business Development
Identify and develop new business opportunities within the gravure printing industry.
Prospect and acquire new customers to expand the company's market presence.
Conduct market research to identify industry trends, customer demands, and competitor activities.
II. Customer Relationship Management
Build and maintain strong relationships with existing and potential customers.
Conduct regular customer visits to understand customer requirements and strengthen business partnerships.
Ensure a high level of customer satisfaction through responsive communication and professional service.
III. Sales & Product Promotion
Promote and introduce the company's gravure ink products to customers.
Prepare quotations, negotiate pricing, and close sales agreements.
Achieve monthly and annual sales targets established by the company.
Recommend suitable ink solutions based on customer applications and production requirements.
IV. Project & Technical Coordination
Coordinate with the After Sales and R&D teams to arrange product trials, technical support, and new product introductions.
Communicate customer requirements and feedback to internal departments.
Monitor project progress to ensure successful implementation and customer satisfaction.
V. Customer Complaint Coordination
Receive and coordinate customer complaints with the After Sales and technical teams.
Follow up on complaint resolution and ensure timely communication with customers.
Maintain positive customer relationships throughout the problem-solving process.
VI. Sales Administration & Reporting
Prepare sales reports, customer visit reports, and sales forecasts.
Maintain accurate customer records, quotations, contracts, and sales documentation.
Monitor customer purchase history and identify opportunities for repeat business.
VII. Payment & Account Management
Monitor customer payment status and coordinate with the Finance department regarding outstanding receivables.
Follow up with customers to ensure timely payment in accordance with agreed payment terms.
Assist in resolving payment-related issues while maintaining positive customer relationships.
VIII. Compliance & Professional Conduct
Comply with company policies and business ethics in all sales activities.
Maintain confidentiality of customer and company information.
Represent the company professionally during customer visits, exhibitions, and business meetings.
