

Minimum Bachelor’s Degree (S1) in Information Technology, Information Systems, Computer Science, or related field.
Minimum 7+ years of working experience in handling projects in IT Infrastructure, IT Support Level 2/3, or as a System & Network Administrator.
Strong experience in advanced troubleshooting for hardware, software, networking, and operating systems.
Hands-on experience in IT project implementation, including installation, configuration, staging, and commissioning of IT systems and devices.
Proven experience in managing and maintaining enterprise infrastructure including: Virtualization environment (Nutanix – administration & maintenance, WiFi solutions (Ruijie), Network & Security devices (Palo Alto & FortiGate), CCTV systems (Design and implementation)
Experience in Microsoft Active Directory implementation and management across multiple sites (multi-site environment, replication, GPO, DNS integration).
Familiar with Zoho and Microsoft 365 (Office 365) administration.
Experience in managing IT Infrastructure teams and coordinating technical operations.
Ability to create technical documentation, Root Cause Analysis (RCA) reports, and maintain/update Knowledge Base.
Familiar with SLA standards, ITIL framework, and ISO 27001 practices (incident, problem, and change management).
Holds relevant certifications such as CCNA/CCNP, MTCNA, or equivalent networking certifications.
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