We are looking for a knowledgeable and customer-oriented Product Specialist to join our team. In this role, you will be responsible for providing technical expertise, designing customer-focused solutions, supporting the sales process, and acting as a trusted advisor throughout the customer journey.
If you have strong technical knowledge, excellent presentation skills, and a passion for delivering innovative IT solutions, we'd love to hear from you.
Key Responsibilities
- Analyze customers' business and technical requirements in collaboration with the Account Manager.
- Design and recommend the most suitable IT solutions based on customer needs and business objectives.
- Prepare technical proposals, solution designs, and Bills of Material (BOM) in accordance with the company's product portfolio.
- Conduct technical validation and pricing reviews before proposals are submitted to customers.
- Deliver product presentations, demonstrations, Proof of Concept (PoC), and technical discussions with prospective customers.
- Act as the Subject Matter Expert (SME) for assigned products and solutions.
- Maintain and update product portfolios, price lists, solution packages, and margin structures.
- Collaborate with the Sales and Marketing teams to develop product materials, technical documentation, campaigns, webinars, and customer success stories.
- Build and maintain strong relationships with principals and vendors to stay updated on product roadmaps, new features, promotions, and partnership programs.
- Coordinate deal registration and technical or commercial support with principals and vendors.
- Conduct internal product knowledge sharing and technical training sessions.
- Prepare regular reports on product performance, sales forecasts, and business opportunities.
- Ensure proper project handover to the Delivery or Technical team by providing complete solution documentation and implementation requirements.
- Support the initial (non-operational) phase of customer onboarding to ensure a smooth project transition.
