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RESERVATION MANAGER
Kab. Lombok Utara, Nusa Tenggara Barat
Diposting sekitar 10 jam yang lalu•Jumlah lowongan: 1
Batas waktu lamaran 02 Jan 2027
Bagikan:
Bidang pekerjaan
Tour & Travel
Jenis pekerjaan
Full time
Tipe pekerjaan
Lowongan dalam negeri
Jenis kelamin
Laki-laki / Perempuan
Rentang gaji
Dirahasiakan
Deskripsi Pekerjaan
Booking & Inventory Management: Oversee individual and group reservations across phone, email, and online channels. Prevent overbookings and monitor room blocks.
Revenue & Rate Optimization: Give inputs to the with the Revenue Manager to manage dynamic pricing, rate plans, and occupancy forecasting.
Team Leadership: Recruit, train, schedule, and evaluate reservation staff to maintain high service standards.
Cross-Department Collaboration: Coordinate with Front Office, Housekeeping, Sales & Marketing, F&B and Events to align room availability with guest needs.
Reporting & Auditing: Track daily, weekly, and monthly revenue performance, reporting metrics and market segmentation data to senior management.
Guest Relations: Handle escalated guest inquiries timely and thoroughly, special requests, complaints, and policy exceptions.
Persyaratan Khusus
Education: Bachelor's degree or diploma in Hospitality Management, Business Administration, or Tourism (preferred).
Experience: 3 to 5+ years of experience in hotel reservations or front office leadership, ideally in a luxury or boutique environment.
Technical Skills: Proficiency in Property Management Systems (PMS), Central Reservation Systems (CRS), Revenue Management Systems (RMS), and channel managers.
Soft Skills: Strong analytical/numerical aptitude, attention to detail, problem-solving capabilities, and clear written and verbal communication.
