

1. Manage and maximize market penetration across all Channel Dev touchpoints, including inbound, outbound, and field sales channels
2. Develop and implement tactical commercial strategies to accelerate sales growth and achieve revenue targets for each channel.
3. Design training programs, lead onboarding sessions, and conduct regular coaching to ensure agents possess the required skillsets and maintain strong sales performance.
4. Identify bottlenecks and streamline operational workflows to simplify transaction processes and enhance client-agent communication.
5. Monitor daily and weekly KPI metrics across channels, delivering detailed operational reports and insights to the Business Development Lead (G3).
1. Bachelor’s degree in Business, Management, Communications, or a related field. Minimum 2–3 years of experience in Business Development, Sales Operations, or Channel Management (experience managing field or outbound sales teams is preferred).
2. Proven track record of managing and expanding channel penetration across inbound, outbound, and field operations.
3. Strong ability to create and execute tactical commercial strategies that directly drive sales conversion and revenue.
4. Skilled in delivering training modules, onboarding frontline agents, and building operational SOPs.
5. Strong problem-solving skills with a focus on simplifying transaction workflows to improve agent efficiency.
6. Preferred: Basic background or experience in product development (e.g., understanding product life cycles, user flow mapping, or basic technical/feature requirements to collaborate better with Product & Tech teams).
Kalibrr Indonesia
