About the Job:
This role is responsible to operate tours as per pre-defined standard operating procedures (SOP). Contact with stakeholders within the organization (Sales Office Operations, hotel team, Inbound Operations, third-party suppliers). You will also need to create an itinerary for the MICE package. You will be part of Operations team reporting to the MICE Operations Supervisor or Operations Team Leader.
Responsibilities:
• Plan, prepare and coordinate operations activities within the assigned markets for products and services (Screen and optimize the profit of new go-ahead booking, Control confirmations in terms of quality and price , Create Meals Plan and power point presentation to offer to clients, Create excel flowchart of itinerary and services / hotel arrangement, Push pending bookings).
• Reserve and manage changes on all components of a tour prior go ahead stage including hotels, coaches, guides, attractions, etc on the system.
• Prepare invoices and credit notes including negotiations as necessary.
• Check purchase orders.
• Finalize and print final documents.
• Support local service account queries.
• Have clear, open and effective communication with Hotel Reservations and Inbound Operations teams as well as 3rd party suppliers.
• Handle complaint and compensation.
• Coordinate with Sales on troubleshooting and tour feedback.
• Communicate with all clients during the whole process of sales, including the compilation of quotations and professional offers
• Provide continuing service after sales contact with existing customers.
• Follow defined profit margins as agreed within the company and in consideration of client profile, competition and buying rates and in coordination with sales.
• Ensure effective coordination of all assigned tours, meetings, incentives and events from commencement to conclusion.
• Ensure not missing the deadlines according to project requirements.
• Implement and adherence to sales procedures and operation guidelines according to each project and respective responsibility.
• Deliver standard service quality of Projects/Events delivery.
• Attend on site during the delivery of projects where applicable.
• Strictly manage the costs and charges of suppliers.
• Create regular and accurate reports of costs and sales values as each project progresses to final reconciliation
• Work within financial constraints of company guidelines for invoicing, client payments, pre-payments, credit control etc.
• Mantain and deliver agreed levels of service as defined by each event/project during all stages of pre-sale, planning, delivery nd post event Regular communication with Manager on development of each project alongside production of appropriate reports
• Co-Work with people from different countries
Requirements:
• Diploma in Tourism/Hospitality Management or equivalent.
• Ability to work effectively with the systems and procedures, attentive to detail, strong problem-solving skills and a can-do flexible attitude. (MUST).
• Professional Skill of English in both oral and written (MUST).
Skill of speak Mandarin fluently and can read either traditional and simplified Chinese (MUST).
• At least 2 year(s) of working experience in the related field / MICE agency is required for this position.
• Ability to work under pressure and tight deadline
• Flexibility in working timing.
• Ability to work independently, resolve problems and be a trouble-shooter.
We are looking for someone who is:
• Passionate and want to learn tourism business especially wholesale
• Enjoying working in back office & operations
• Team player and with good communication skills
• Result oriented, creative and energetic.
What we offer:
• Opportunity to work in an international environment.
• Diverse & Inclusive culture.
• Learning and training opportunities for growth.
• Dedicated Employee Engagement Activities.
